Corporate Business Solutions

Below is the 'demo' for the relevant page in our e-book.

C.R.M: Information Sources.

Both project management and customer relationship software are technical matters, and costly if you get them wrong. Below are some useful information sites.

1. site. Project management center covering matters like for CRM (customer resource management), ERP (enterprise resource planning), SFM (sales force management), SCM (supply chain management) and EP (electronic procurement).

 

2. site. Extensive resources on crm technology and solutions. Membership free to qualified IT and business professionals.

3. site. Some 250 project management programs listed, with links, articles, books and other resources.

4. site. News, articles, case histories and technical information on the crm scene.

ECommerce Platforms

Some of the better-known servers for corporate ecommerce development.

1. site. Wide range of solutions available, including those to streamline a company's internal operations.

2. site. Semi-intelligent software to mimic live interaction with your customers.

3. site. ATG's Dynamo E-Business Platform. Out of the box support for web, e-mail and wireless applications. Traffic analysis. Easy to install and can be extended to B2B, B2C and enterprise portal.

4. site. Expertise and range of integrated business solutions to meet requirements of small to very large businesses.

5. site. Ecommerce and content management solutions with emphasis on personalization and customer relationship management.

6. site. Facilitates selling through direct and indirect channels, call centers and trading exchanges.

7. site. Provide components and expertise to provide B2B systems up to complete marketplace solutions.

8. site. Comprehensive set of tools to develop all aspects of e-business: products, entertainment, marketing, content. Caters for wide range of platforms and formats.

9. site. Java-based system using Oracle database that provides robust and easy-to-set-up B2B and B2C solutions.

10. site. Automates marketing, sales, fulfillment and services between global companies.

11. Site Assemblage of products to create medium to large ecommerce websites. Initial storefront created by wizards, but full backend customization requires considerable programming. Pricing according to configuration.

12. Site Sun's Application Server. Java platform with live and historical traffic reporting. 3 models: Standard, Enterprise and Enterprise Pro.

13. Site Suite of integrated programs for ecommerce and crm.

14. Site Very comprehensive set of tools to build a state-of-the-art ecommerce site. Now part of AOL strategic business tools.

15. Site Solutions for Enterprise Profit and Supply Chain Management.

16. Site Integrated software to build competitive ecommerce systems around ColdFusion web application server.

17. Site Various solutions for large companies to streamline operations.

18. Site Integrated solutions that run on a wide range of platforms. Multi-language support.

19. Site StoREtailer. Source code provided plus programming support.

20. Site Solutions to streamline supply chains of corporations.

Customer Relationship Management Portals

Some CRM portal packages/systems can be expanded to Information portals proper. Check with the supplier, as the two are not entirely distinct. A small selection of the many packages and systems now available, including a few services:

1. site. Application server and software to integrate data across corporate boundaries.

2. site. Includes call center management and technical support for Windows and AS/400 platforms.

3. site. Competitive CRM packages for SMEs.

4. site. Outsourced call center management services.

5. site. Simple and flexible CRM system.

6. site. Delivers product information to customers from multiple sources.

7. site. Range of modules: lead management, customer self-service, etc.

8. site. Software to manage all aspects of SME business.

9. site. Internet-based CRM and billing service.

10. Site Popular CRM software for SMEs.

11. Site Integrates sales and management third-party services.

12. Site Streamlines and automates sales returns.

13. Site Integrates each step of the sales process.

14. Site Three products: SmartContact Manager 2001, SCM SQL and SCM Web.

15. Site CRM system for conferences and seminars.

16. Site B2B solutions for collaboration between and within organizations.

17. Site Sales force management programs, in two versions.

18. Site Help desk and c.r.m. software.

19. Site CRM Portal. Integrates disparate information on customers and suppliers.

Information Portals: Running the Larger Business

The following market heavy-duty portal servers, developed to manage large amounts corporation information and allow streamlined access to clients, customers and employees. Prices depend on specification. Contact the companies concerned for details and specifications.

1. site. Range of solutions for enterprise, including "Portal In a Box". Automatic update features.

2. site. Servers for various integrated e-business tasks.

3. site. Brio Portal is one of range of integrated solutions for information management.

4. site. Enterprise Platform: flexible data management systems.

5. site. Aggregator Server allows companies to aggregate their information with powerful search features.

6. site. 4i systems. Various packages, each consisting of integrated modules for portal build and management.

7. site. Integrates order, product and customer information.

8. site. Six packages built around common technology.

9. site. Digital Workplace Solution facilitates cooperation between disparate business units. Now acquired by Documentum.

10. Site Portal that integrates maintenance, rental, asset management and CRM data.

11. Site Creates sites on a community portal, which may the stand-alone or be integrated into various groupings.

12. Site Content management that includes hand-held devices, wireless Internet and webTV.

13. Site Enterprise Information Portal. Usual features for data management relating to company, suppliers and customers.

14. Site Enterprise Information Portal V 8.1. Allows for rapid portal build and deployment.

15. Site Enterprise Search Solutions. Integrates with other leading portal software.

16. Site Flexible integration of server, portal, database and applications.

17. Site For company intranets: supports a good range of platforms and databases.

18. Site Three integration platforms: Collaborate Edition, XLMBus Edition and Partners Edition

19. Site Corporate, vertical and e-publishing portals.

20. Site Knowledge Discovery System. Portfolio of Lotus products that integrate with other operating systems and products.

21. Site Innovative collaborative and content management solutions.

22. Site Sharepoint Portal Server. Includes advanced search facilities with probabilistic ranking.

23. Site Octane8 allows various aspects of sites to be built collaboratively.

24. Site Good range of information management products.

25. Site Corporate Portal. Latest has advanced search capabilities and Web Gadget Services for wireless devices.

26. Site Customizable B2B catalogue management.

27. Site Manages site content through XML.

28. Site Online trading and knowledge management.

29. Site Integrates information, applications and services

30. Site Online management of information on customers, sales, etc..

31. site. Enterprise Portal. Many features: supports mobile users.

32. Site Offer messaging, communication and portal solutions.

33. Site Integrates a good range of services.

34. Site Various modules for CRM, document exchange and company data integration.

35. Site High-end systems that enable real-time ecommerce.

36. Site Content management systems and customer surveys.

37. Site Online management of company data: Version 1.2 adds access to Microsoft Office and Lotus applications.

38. Site Portal Builder 3.0. Yahoo's search directory modified for corporate use. Needs SQL database, a LDAP server and web server.

Building Large Catalogues with XML

Resources for building XML-based online catalogs.

:Directories

1. site. Extensive comparison of 36+ systems. 3 volumes $695.

:XML Implementations

1. site. Commerce XML

2. site. XML Common Business Library

3. site. Electronic Business Library.

4. site. Federal Association of Materials Management, Purchasing and Logistics

5. site. Electronic Catalog XML

6. site. Open Applications Group XML

7. site. Electronic Data Interchange

8. site. Rosetta Net

:Software and Service Suppliers

Companies that offer software/services to automate the process of building XML-based online catalogs include the following. Most supply white papers and other downloadable information on their sites.

1. site. Solutions for the larger company.

2. site. Creates catalogues in xCBL, cXML, and CIF, EDI, Oracle OAG and Rosetta formats.

3. site. Australian company offering a variety of systems and services.

4. site. Catalogs in CIF, EDI, xCBL and cxml formats.

5. site. Microsoft's range of products that use EDI and other implementations of XML.

6. site. eCatalog solutions for suppliers, buyers and marketers.

7. site. Provides XML services and XMetal, an advanced XML editor. Now acquired by Corel.

8. site. XML services to validate and publish catalog content to third parties.

10. Site Catalog Manager is one of an integrated suite of products.

Ecommerce Platforms: More Information

The right match of platform to software is critical, and these sites will provide you with helpful information.

1. site. Business application and technology research, focusing on ecommerce, customer relationship management, etc.

2. site. Free technical reports and white papers on CRM.

3. site. Lists portal programs with brief descriptions. Also search here for CRM software.

4. site. Independent resource center for CRM: news, articles and listings.

5. site. Articles, research papers and product appraisals on ecommerce systems. Free subscription to US residents.

6. site. Forrester's TechRankings undertakes thorough evaluations of the better-known portal servers.

7. site. IT research, advice and personalized consulting.

8. site. Information on and excellent listing of CRM and helpdesk software and services.

9. site. Information, software comparisons and listings for CRM systems.

10. Site Paid subscription gives you access to the 'High-End Store Software' section, which carries articles on ecommerce platforms.

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